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Do Not Sell My Personal Information

Last updated: February 27, 2026

California Consumer Privacy Act (CCPA)

This page is provided in compliance with the California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA"), as codified at California Civil Code § 1798.100 et seq. The CCPA grants California residents specific rights regarding their personal information. ConvertIntoMP4 is committed to honoring those rights and being transparent about how we collect, use, and handle personal information.

We Do Not Sell Your Personal Information

ConvertIntoMP4 does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. We have never sold personal information and have no plans to do so. We do not participate in data broker networks or share personal information with third parties for cross-context behavioral advertising. Our revenue comes exclusively from paid subscription plans and API usage fees, not from monetizing user data.

Categories of Personal Information We Collect

In the preceding 12 months, we may have collected the following categories of personal information from California consumers:

  • Identifiers: Email address, display name, IP address, and unique account identifiers.
  • Commercial information: Subscription plan type, transaction history, and conversion usage records.
  • Internet or electronic network activity: Browser type, operating system, pages visited, referring URLs, and interaction data with our service.
  • Geolocation data: Approximate location derived from IP address (country/region level only; no precise geolocation).
  • Personal information described in Cal. Civ. Code § 1798.80(e): Name and email address provided during account registration.

We do not collect sensitive personal information as defined under the CPRA, including Social Security numbers, financial account numbers, precise geolocation, racial or ethnic origin, religious beliefs, biometric data, health information, or sexual orientation data.

How We Use Personal Information

We collect and use personal information for the following business purposes:

  • Providing, maintaining, and improving the ConvertIntoMP4 file conversion service
  • Processing your subscription payments and managing your account
  • Sending transactional emails (conversion notifications, password resets, security alerts)
  • Enforcing rate limits and preventing abuse of the service
  • Detecting and preventing fraud, spam, and security threats
  • Analyzing anonymized usage patterns to improve service performance and reliability
  • Responding to your support requests and inquiries
  • Complying with legal obligations and protecting our legal rights

Your Rights Under the CCPA

As a California resident, you have the following rights:

  • Right to Know (Access): You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share personal information.
  • Right to Delete: You have the right to request the deletion of your personal information that we have collected. You can delete your account and all associated data directly from your dashboard settings, or submit a request to us.
  • Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you. You can update your profile information directly from your dashboard.
  • Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information. As stated above, we do not sell your personal information, so no opt-out action is required.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge different prices, provide a different quality of service, or retaliate in any way for exercising your rights under the CCPA.
  • Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information beyond what is necessary for providing the service. This right applies to businesses that collect sensitive PI for secondary purposes, which we do not.

How to Submit a Request

You may submit a verifiable consumer request to exercise your CCPA rights by:

  • Email: Send your request to [email protected] with the subject line "CCPA Request".
  • Dashboard: Registered users can access, correct, and delete their personal information directly through their account dashboard at any time.

You may also designate an authorized agent to submit a request on your behalf. The authorized agent must provide proof of your signed permission and we may still require you to verify your identity directly with us.

Verification Process

To protect your privacy and security, we will verify your identity before processing any CCPA request. The verification process varies depending on the type of request:

  • Registered users: We will verify your identity by confirming ownership of the email address associated with your account. You may be asked to log in to your account or respond to a verification email.
  • Non-registered users: We will match information you provide in your request against information we have on file. You may need to provide your email address and additional details to help us locate your records.
  • Deletion and correction requests: These requests require a higher degree of verification. We may ask you to confirm the request via a separate communication channel.

Response Timeline

We will acknowledge receipt of your request within 10 business days and provide a substantive response within 45 calendar days of receiving your verifiable consumer request. If we need additional time, we may extend this period by an additional 45 calendar days (up to 90 days total), and we will notify you of the extension and the reason for it. We will provide the required information free of charge. If requests are manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act on the request.

Sharing with Service Providers

We share personal information with the following categories of service providers solely for business purposes (not for sale):

  • Infrastructure providers: Hetzner Cloud (server hosting), Cloudflare (CDN, DDoS protection, file storage)
  • Payment processor: DodoPayments (subscription billing)
  • Email delivery: Resend (transactional emails)
  • Error monitoring: Sentry (error tracking and performance)
  • Analytics: Google Analytics (anonymized usage data), PostHog (product analytics, EU-hosted)

Each service provider is contractually prohibited from using your personal information for any purpose other than providing their specific service to us. For a complete list, see our Sub-processor List.

Minors Under 16

ConvertIntoMP4 does not knowingly collect personal information from children under the age of 16. We do not have actual knowledge that we sell or share personal information of consumers under 16 years of age. If we learn that we have inadvertently collected personal information from a child under 16, we will promptly delete that information. If you believe we may have collected information from a minor, please contact us at [email protected].

Financial Incentives

We do not offer any financial incentives, price differences, or service differences in exchange for the retention or sale of personal information. Our pricing is the same for all users regardless of whether they exercise their CCPA rights.

Changes to This Notice

We may update this CCPA notice from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage California residents to review this page periodically.

Contact

For questions about this CCPA notice or to submit a privacy request, contact us at [email protected]